Frequently Asked Questions

How do you ship & what is the price?

Shipping cost vary depending on your exact location and shipping option. Charges for delivery are not included in the stated product price --see delivery for details of applicable charges.

Why didn’t my shipment come in one package?

We ship your orders from various international warehouses (USA & Canada). Our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don’t panic if you don’t receive all your items once…they are on the way. Therefore, the partial shipment could be applied to customer’s’ order.

Where do you ship?

We provide international shipping. However, due to the security reasons, we sometimes can’t deliver a shipment in a military area.  

How do you ship?

Please see our Shipping & Returns page for me details